Our Experience

Examples Of Our Experience

Measurement of business impacts of digital content for the largest wireless carrier in the US.
Redesign of audience centric creative processes for the most prominent public television service in the US.
Channel and distributions strategy for a green technology startup.
Customer experience transformation roadmap for a pioneering and one of the largest and influential global microfinance institutions.
Digital strategy roadmap for one of the largest charities in the United States.
Capacity building in human centered methods for an East African government to address one of the highest rates of child malnutrition and stunting in the world.
Empathy research on behalf of a prominent, international human development program dedicated to saving lives, preventing illness and ensuring healthy development through optimal maternal nutrition, breastfeeding, and complementary feeding practices. The research identified key influencers, motivators and barriers for proper behavior in these areas.s

Customer experience simulation for the first nationwide 4G wireless platform in the US. Launched with rave industry and customer reviews and a top-quartile customer satisfaction rating as measured by early life surveys.

Customer technology capability requirements and implementation for an all digital customer self-service business model for the next generation wireless product.

Customer experience and eCRM strategies for the five distinct lines of service at the largest humanitarian organization in the US.

A comprehensive customer experience business and new technology architecture for the largest US humanitarian organization that delivers data driven and customer centric strategies in marketing, sales, fundraising and customer support.

Customer experience and technology enablement strategy for the merger of two of the largest US wireless carriers.

Customer experience and loyalty programs for a $700m B2B competitive local exchange carrier (CLEC).

Channel strategy for the B2B division of one of the top 3 US wireless companies.

Brand experience design, channel development, customer service development for the international division of a large telecom.