Our Experience
  • Measurement of business impacts of digital content for the largest wireless carrier in the US.
  • Redesign of customer centric creative processes through design thinking for the most prominent public television service in the US. 
  • Channel and distributions strategy for a green technology startup.
  • Customer experience transformation roadmap for a pioneering and one of the largest and influential global microfinance institutions.
  • Digital strategy and customer insights roadmap for one of the largest charities in the United States.
  • Customer experience simulation for the first nationwide 4G wireless platform in the US. Launched with rave industry and customer reviews and a top-quartile customer satisfaction rating as measured by early life surveys.  
  • Customer technology capability requirements and implementation for an all digital customer self-service business model for the next generation wireless product.
  • Customer experience and eCRM strategies for the five distinct lines of service at the largest humanitarian organization in the US. 
  • A comprehensive customer experience business and new technology architecture for the largest US humanitarian organization that delivers data driven and customer centric strategies in marketing, sales, fundraising and customer support.
  • Customer experience and technology enablement strategy for the merger of two of the largest US wireless carriers.
  • Customer experience and loyalty programs for a $700m B2B competitive local exchange carrier (CLEC).
  • Channel strategy for the B2B division of one of the top 3 US wireless companies.
  • Brand experience design, channel development, customer service development for the international division of a large telecom.
  • Mobile customer experience design for a large US based restaurant and hospitality brand.
  • Channel development for a mobile app startup.
  • Technical architecture and capability suite, including staff and process maturity levels for the sales analytics department of a major sports franchise. Included strategic roadmap that enabled a path forward on investment and staffing mix, analytic capabilities growth, and technical infrastructural health.
  • 360-view of customers, nurturing a data-driven decision making environment for a global leader in hospitality & entertainment.