Sample Portfolio
Madagascar’s National Nutrition Organization (ONN) and Ministry of Health
We enhanced the capacity of Madagascar’s National Nutrition Organization (ONN) and the Ministry of Health through a three-year, World Bank-funded initiative focused on full-cycle, human-centered design methods to tackle the complex root causes of child and infant malnutrition.
Our training involved three multidisciplinary teams, including physicians, nutritionists, psychiatrists, communication specialists, trainers of front-line health workers, and technologists. By the end of Tangerine Lab’s engagement, three national solutions showed promising impacts in their prototypes and were undergoing multi-regional pilots.
FHI360 Alive and Thrive
We conducted formative research in Madagascar for FHI360’s Alive and Thrive, a prominent global initiative focused on nutrition for infants, children, and mothers. Our research revealed twenty-nine key findings that explored a range of beliefs, barriers, opportunities, and behaviors related to prenatal care, nutrition, childbirth, breastfeeding, complementary feeding, and various cultural factors influencing maternal and child health. These insights now serve as the foundation for FHI360’s efforts in Madagascar.
World Bank Health, Nutrition and Population Global Practice and Client Countries
We serve as human-centered design technical advisors to the World Bank's Health, Nutrition, and Population Global Practice, supporting healthcare system delivery redesign (SDR) initiatives in Chad, Côte d'Ivoire, Niger, Pakistan, Bangladesh, the Democratic Republic of Congo, India, and Laos.
FINCA International
We developed a comprehensive customer experience transformation roadmap for FINCA International, a pioneering institution in microfinance and economic inclusion. This roadmap laid the groundwork for the strategic growth of a global network of community banks under FINCA Impact Finance, a double-bottom-line network comprising 20 community-based financial institutions.
FINCA Kyrgyzstan
We provided comprehensive capacity building for FINCA Impact Finance Kyrgyzstan in service design, enhancing both their fintech and conventional financial products.
FINCA Jordan and FINCA Uganda
We implemented human-centered design capacity building, conducted formative research, and developed a customer experience (CX) strategy roadmap for FINCA Impact Finance in Jordan and Uganda, aiming to support the poorest individuals and households overlooked by the financial sector. This roadmap serves as a blueprint for expanding services to underserved populations throughout the global footprint of FINCA Impact Finance.
Catholic Charities of Baltimore
We developed a digital experience strategy for Catholic Charities of Baltimore, enhancing the experiences of volunteers, donors, and clients.
PartnerHero
We redesigned a people-centered business model for PartnerHero, a global BPO, with a strong emphasis on sustainability.
Public Broadcasting Service (PBS)
We developed consumer-centric digital creative processes for the Public Broadcasting Service (PBS) television network to facilitate the transition from a broadcast content distribution model to an on-demand consumption model, accommodating various digital devices and aligning with consumers' preferred times and places for viewing.
Cool Planet Energy Systems, Inc.
We developed a go-to-market and distribution strategy for Cool Planet Energy Systems, Inc. , a green tech startup operating in Colorado and Mexico.
Madagascar’s National Nutrition Organization (ONN) and Ministry of Health
We enhanced the capacity of Madagascar’s National Nutrition Organization (ONN) and the Ministry of Health through a three-year, World Bank-funded initiative focused on full-cycle, human-centered design methods to tackle the complex root causes of child and infant malnutrition.
Our training involved three multidisciplinary teams, including physicians, nutritionists, psychiatrists, communication specialists, trainers of front-line health workers, and technologists. By the end of Tangerine Lab’s engagement, three national solutions showed promising impacts in their prototypes and were undergoing multi-regional pilots.
FHI360 Alive and Thrive
We conducted formative research in Madagascar for FHI360’s Alive and Thrive, a prominent global initiative focused on nutrition for infants, children, and mothers. Our research revealed twenty-nine key findings that explored a range of beliefs, barriers, opportunities, and behaviors related to prenatal care, nutrition, childbirth, breastfeeding, complementary feeding, and various cultural factors influencing maternal and child health. These insights now serve as the foundation for FHI360’s efforts in Madagascar.
World Bank Health, Nutrition and Population Global Practice and Client Countries
We serve as human-centered design technical advisors to the World Bank's Health, Nutrition, and Population Global Practice, supporting healthcare system delivery redesign (SDR) initiatives in Chad, Côte d'Ivoire, Niger, Pakistan, Bangladesh, the Democratic Republic of Congo, India, and Laos.
FINCA International
We developed a comprehensive customer experience transformation roadmap for FINCA International, a pioneering institution in microfinance and economic inclusion. This roadmap laid the groundwork for the strategic growth of a global network of community banks under FINCA Impact Finance, a double-bottom-line network comprising 20 community-based financial institutions.
FINCA Kyrgyzstan
We provided comprehensive capacity building for FINCA Impact Finance Kyrgyzstan in service design, enhancing both their fintech and conventional financial products.
FINCA Jordan and FINCA Uganda
We implemented human-centered design capacity building, conducted formative research, and developed a customer experience (CX) strategy roadmap for FINCA Impact Finance in Jordan and Uganda, aiming to support the poorest individuals and households overlooked by the financial sector. This roadmap serves as a blueprint for expanding services to underserved populations throughout the global footprint of FINCA Impact Finance.
Catholic Charities of Baltimore
We developed a digital experience strategy for Catholic Charities of Baltimore, enhancing the experiences of volunteers, donors, and clients.
PartnerHero
We redesigned a people-centered business model for PartnerHero, a global BPO, with a strong emphasis on sustainability.
Public Broadcasting Service (PBS)
We developed consumer-centric digital creative processes for the Public Broadcasting Service (PBS) television network to facilitate the transition from a broadcast content distribution model to an on-demand consumption model, accommodating various digital devices and aligning with consumers' preferred times and places for viewing.
Cool Planet Energy Systems, Inc.
We developed a go-to-market and distribution strategy for Cool Planet Energy Systems, Inc. , a green tech startup operating in Colorado and Mexico.