Customer Experience Design
Employee Experience Design
Service Design
Data Driven And Evidence Based Strategies
Who Are We?
Tangerine Lab is a human experience design firm that provides advisory services for a wide range of human-centric business challenges companies are facing today. These challenges include customer experience, employee experience and leadership experience of a human and design centered organization. Our mission is to help our clients become the brand of choice for their customers and communities and the employer of choice for their employees through design and implementation of strategies that deliver sustainable high-impact results. We employ human centered design approaches quickly inform our clients as they contemplate their business priorities: from "low hanging fruits" to business transformation to achieving disruptive status.
We are passionate about emerging customer technologies such as social technologies, e-commerce, mobility, location, wearables, augmented reality, mobile wallet, enterprise and social CRM, and marketing automation and how they are fundamentally changing customer-brand relationships. We bring a robust record of successfully pioneering methodologies in appropriate selection and integration of new technologies to enable the intended customer and brand experiences. We will work with our clients to demystify the benefits of these technologies by identifying the ones most aligned with their customer relationship and strategy objectives, desired business results, corporate culture, and last but not least, customer needs.
We have an evidence-based and data-driven approach to strategy development which inform, enable, validate and measure the impacts of our strategies.
Our solutions are holistic with people, process, and technology components that can seamlessly expand or compress alongside your business and its goals. Our approach empowers our clients to employ a rapid, cost effective and agile methodology towards long term success and sustainability – A “think big; start small; scale fast” mindset.
Our experience at Tangerine Lab was accumulated through years of leadership roles at startups and big corporations in the entertainment & media, non-profit, government, financial, mobile and telecommunications sectors.
Some Of Our Clients
- Public Broadcasting System
- World Bank Innovation Lab
- Office National de Nutrition de Madagascar
- FINCA International
- Verizon Wireless
- W Hotels
- Cool Planet
- Catholic Charities
- Social Media Today
- FHI360