Customer Experience Design
Service Design
Design Thinking
Customer Data & Analytics Strategy
Emerging Customer Technologies
Who Are We?
Tangerine Lab is a customer and brand experience design firm that provides advisory services for a wide range of customer-centric business challenges companies are facing today. Our mission is to help our clients become the brand of choice for their customers through design and implementation of strategies that deliver sustainable high-impact results. We employ design thinking and service design methodologies that converge customer expectations with our clients' business objectives. Our proven approach quickly informs our clients as they contemplate their customer experience priorities: from "low hanging fruits" to business transformation to achieving disruptive status.
We are passionate about emerging customer technologies such as social technologies, e-commerce, mobility, location, wearables, augmented reality, mobile wallet, enterprise and social CRM, and marketing automation and how they are fundamentally changing customer-brand relationships. We bring a robust record of successfully pioneering methodologies in appropriate selection and integration of new technologies to enable the intended customer and brand experiences. We will work with our clients to demystify the benefits of these technologies by identifying the ones most aligned with their customer relationship and strategy objectives, desired business results, corporate culture, and last but not least, customer needs.
We have a proven data-driven approach which informs, enables, validates and measures the impacts of our customer experience designs.
Our solutions are holistic with people, process, and technology components that can seamlessly expand or compress alongside your business and its goals. Our design centric approach to customer strategy challenges empower our clients to employ a rapid, cost effective and agile methodology towards long term success and sustainability – A “think big; start small; scale fast” mindset.
Our experience at Tangerine Lab was accumulated through years of leadership roles at startups and big corporations in the entertainment & media, non-profit, government, financial, mobile and telecommunications sectors.
Some Of Our Clients
- Public Broadcasting System
- World Bank Innovation Lab
- Office National de Nutrition de Madagascar
- FINCA International
- Verizon Wireless
- W Hotels
- Cool Planet
- Catholic Charities
- Social Media Today