Customer Experience Design
Employee Experience Design
Service Design
Data Driven And Evidence Based Strategies
Who Are We?
Tangerine Lab is a human experience design firm that applies the power of design and human centricity to a wide range of organizational and human challenges. Our mission is to support and guide our clients in strategy, design and implementation of solutions for the evolving needs of the clients and communities they serve. Our engagements ensure sustainable, high-impact results. We employ design thinking process, human centered mindsets and systems thinking to quickly inform our clients as they contemplate their priorities, from "low hanging fruits" to business transformation to achieving disruptive status.
Our differentiating ethos are built on the premise that human centricity, design thinking and systems thinking are human and cultural behaviors that can be learned and adopted in how we work and solve problems at all levels of the organization. As such, in our engagements, we build and transfer our methods, tools and frameworks to our clients so that they can become practice human centered design and systems thinking while solving their most complex challenges.
We are passionate about emerging technologies such as social technologies, e-commerce, mobility, location, wearables, augmented reality, mobile wallet, enterprise and social CRM, and marketing automation and how they are fundamentally changing relationships between individuals and organizations. We bring a robust record of successfully pioneering methodologies in appropriate selection and integration of new technologies to enable the intended experiences. We will work with our clients to demystify the benefits of these technologies by identifying the ones most aligned with their strategic objectives, desired business results, corporate culture, and last but not least, customer needs.
We have an evidence-based and data-driven approach to strategy development which inform, enable, validate and measure the impacts of our strategies.
Our solutions are holistic with people, process, and technology components that can seamlessly expand or compress alongside our clients' goals. Our approach empowers our clients to employ a rapid, cost effective and agile methodology towards long term success and sustainability – A “think big; start small; scale fast” mindset.
Our experience at Tangerine Lab was accumulated through years of leadership roles at startups and big corporations in the entertainment & media, non-profit, government, financial, mobile and telecommunications sectors.
Some Of Our Clients
- Public Broadcasting System
- World Bank Innovation Lab
- Office National de Nutrition de Madagascar
- FINCA International
- FINCA Impact Finance
- Verizon Wireless
- W Hotels
- Cool Planet
- Catholic Charities
- Social Media Today
- FHI360
- PJSC Magnitogorsk Iron And Steel Works