Our Capacity Building Workshops
At Tangerine Lab We utilize Human-Centered Design (HCD) as our guiding framework to craft tailored solutions and strategic roadmaps for our clients. Our philosophy is to empower clients by imparting our methods, enabling them to evolve into self-sufficient, human-centered organizations. Beyond our advisory services, we provide bespoke workshops—from introductory to intermediate levels—for executives and their teams, equipping them with the essential tools and techniques we employ.
Human Centered Design is a pragmatic, low cost, low risk solution-oriented approach to addressing complex issues, focusing on the perspectives and collaboration of those directly affected by the problems. This ensures that the solutions and innovations address the genuine needs, goals, and challenges of the people they are intended to serve, rather than assumptions.
The principles of Human-Centered Design are universally applicable, having been employed to tackle intricate business challenges for commercial brands as well as social issues addressed by NGOs and government agencies. Through iterative prototyping and testing, ideas are developed, refined, and optimized to achieve effective outcomes.
Customer journey maps and service blue prints are essential instruments in the Human-Centered Design toolkit, offering organizations a detailed perspective on the entire experience of those they serve. These tools enable organizations to allocate their limited resources effectively, focusing on what matters most to those they serve while aligning with financial and institutional goals. By providing a comprehensive view of the user experience, they reveal opportunities for enhancing or differentiating their interactions, and driving innovation.
Introductory Workshops For Executives and Functional Leaders
Why Would You Be Interested In Our Executive Workshops?
You may have heard that Human-Centered Design, customer journey maps, and service blueprinting are powerful methods for addressing complex challenges and business scenarios. However, you might be uncertain about how these approaches differ from or integrate with other tools and methods you’re familiar with. As a leader, you may also be unsure of what it means to steer a Human-Centered organization.
Our workshops are designed to provide you with hands-on experience with these tools and methods in a streamlined format. This will allow you to assess their potential for addressing various scenarios within your organization, such as:
Introductory Workshops For Functional Teams
Why Would You Be Interested In Our Introductory Workshops?
You may have encountered the concepts of Human-Centered Design, customer journey maps, and service blueprinting as effective strategies for addressing complex challenges and business scenarios. However, you might be unclear on their specifics and how they differ from or complement other tools and approaches.
If you find yourself in one of the following situations and seek to establish a foundational understanding of these methods and their applications, our workshops can help:
Capacity Building Workshops For Functional Teams
Why Would You Be Interested In Our Capacity Building Workshops?
As an executive or functional leader, you aim to cultivate a Human-Centered or Design-Centric organization using advanced tools and methods to achieve your customer strategies, innovation goals, and business objectives. Your vision is to integrate human-centered and design-centric approaches into your organization's problem-solving and collaboration culture, shaping the way you address challenges and develop products and services.
At Tangerine Lab We utilize Human-Centered Design (HCD) as our guiding framework to craft tailored solutions and strategic roadmaps for our clients. Our philosophy is to empower clients by imparting our methods, enabling them to evolve into self-sufficient, human-centered organizations. Beyond our advisory services, we provide bespoke workshops—from introductory to intermediate levels—for executives and their teams, equipping them with the essential tools and techniques we employ.
Human Centered Design is a pragmatic, low cost, low risk solution-oriented approach to addressing complex issues, focusing on the perspectives and collaboration of those directly affected by the problems. This ensures that the solutions and innovations address the genuine needs, goals, and challenges of the people they are intended to serve, rather than assumptions.
The principles of Human-Centered Design are universally applicable, having been employed to tackle intricate business challenges for commercial brands as well as social issues addressed by NGOs and government agencies. Through iterative prototyping and testing, ideas are developed, refined, and optimized to achieve effective outcomes.
Customer journey maps and service blue prints are essential instruments in the Human-Centered Design toolkit, offering organizations a detailed perspective on the entire experience of those they serve. These tools enable organizations to allocate their limited resources effectively, focusing on what matters most to those they serve while aligning with financial and institutional goals. By providing a comprehensive view of the user experience, they reveal opportunities for enhancing or differentiating their interactions, and driving innovation.
Introductory Workshops For Executives and Functional Leaders
- How To Lead A Human Centered Organization
- Service Design (Blueprinting) for Executives
- Design Research Introduction For Executives
Why Would You Be Interested In Our Executive Workshops?
You may have heard that Human-Centered Design, customer journey maps, and service blueprinting are powerful methods for addressing complex challenges and business scenarios. However, you might be uncertain about how these approaches differ from or integrate with other tools and methods you’re familiar with. As a leader, you may also be unsure of what it means to steer a Human-Centered organization.
Our workshops are designed to provide you with hands-on experience with these tools and methods in a streamlined format. This will allow you to assess their potential for addressing various scenarios within your organization, such as:
- Prioritizing customer centricity and enhancing customer experience.
- Elevating employee experience as a strategic focus.
- Breaking down organizational silos and fostering a collaborative problem-solving culture.
- Cultivating a culture of innovation and creative thinking.
- Establishing or optimizing an innovation hub within your organization.
- Reevaluating or transforming your current business model.
- Designing the customer lifecycle experience for a new product or service.
- Educating and inspiring leaders and staff to integrate design thinking and service design into their daily work to drive customer centricity and innovation.
Introductory Workshops For Functional Teams
- Introduction to Human Centered Design
- Introduction to Human Centered Organization
- Introduction To Service Design (Blueprinting)
- Introduction to Design Research
Why Would You Be Interested In Our Introductory Workshops?
You may have encountered the concepts of Human-Centered Design, customer journey maps, and service blueprinting as effective strategies for addressing complex challenges and business scenarios. However, you might be unclear on their specifics and how they differ from or complement other tools and approaches.
If you find yourself in one of the following situations and seek to establish a foundational understanding of these methods and their applications, our workshops can help:
- Meeting your organization’s goals for enhancing customer or employee experience.
- Contributing to innovation initiatives within your team.
- Engaging in the transformation of your organization’s current business model.
- Breaking down organizational silos to foster collaborative problem-solving.
- Designing the customer experience for a new product or service.
- Developing essential skills in creative problem-solving for your daily work.
Capacity Building Workshops For Functional Teams
- Human Centered Design
- Problem and Opportunity Framing
- Service Design (Blueprinting)
- Design Research
Why Would You Be Interested In Our Capacity Building Workshops?
As an executive or functional leader, you aim to cultivate a Human-Centered or Design-Centric organization using advanced tools and methods to achieve your customer strategies, innovation goals, and business objectives. Your vision is to integrate human-centered and design-centric approaches into your organization's problem-solving and collaboration culture, shaping the way you address challenges and develop products and services.
