Our Capacity Building Workshops
At Tangerine Lab We utilize Human-Centered Design (HCD) as our guiding framework to craft tailored solutions and strategic roadmaps for our clients. Our philosophy is to empower clients by imparting our methods, enabling them to evolve into self-sufficient, human-centered organizations. Beyond our advisory services, we provide bespoke workshops—from introductory to intermediate levels—for executives and their teams, equipping them with the essential tools and techniques we employ.
Human Centered Design is a pragmatic, low cost, low risk solution-oriented approach to addressing complex issues, focusing on the perspectives and collaboration of those directly affected by the problems. This ensures that the solutions and innovations address the genuine needs, goals, and challenges of the people they are intended to serve, rather than assumptions.
The principles of Human-Centered Design are universally applicable, having been employed to tackle intricate business challenges for innovative commercial brands as well as social issues addressed by NGOs and government agencies. Through iterative prototyping and testing, ideas are developed, refined, and optimized to achieve effective outcomes.
Customer journey maps and service blue prints are essential instruments in the Human-Centered Design toolkit, offering organizations a detailed perspective on the entire experience of those they serve. These tools enable organizations to allocate their limited resources effectively, focusing on what matters most to those they serve while aligning with financial and institutional goals. By providing a comprehensive view of the user experience, they reveal opportunities for enhancing or differentiating their interactions, and driving innovation.
Introductory Workshops For Executives and Functional Leaders
You may know that human-centered design (HCD), customer journey maps, and service blueprinting are effective tools for tackling complex human experiences. However, you might be unsure how these methods differ from or integrate with your existing tools, or what it means to create human-centered solutions.
Our workshops offer hands-on experience with these techniques, enabling you to explore their potential in various scenarios, including:
Introductory Workshops For Functional Teams
As a member of a functional team, you may be familiar with human-centered design (HCD), customer journey maps, and service blueprinting as effective strategies for understanding and addressing complex human challenges. If you're looking to establish a foundational understanding of these methods and apply them to your initiatives, our workshops can enhance your skills for projects that involve:
Capacity Building Workshops For Functional Teams
In the short term, you aim to harness human-centered and design-centric tools and methods to achieve your customer and user strategies, innovation goals, and business objectives. If you have a specific initiative in mind, we will assist you in charting a path forward for this project.
Your long-term vision is to embed these principles into your organization’s culture of problem-solving and collaboration, fundamentally transforming how you address challenges and create products and services.
At Tangerine Lab We utilize Human-Centered Design (HCD) as our guiding framework to craft tailored solutions and strategic roadmaps for our clients. Our philosophy is to empower clients by imparting our methods, enabling them to evolve into self-sufficient, human-centered organizations. Beyond our advisory services, we provide bespoke workshops—from introductory to intermediate levels—for executives and their teams, equipping them with the essential tools and techniques we employ.
Human Centered Design is a pragmatic, low cost, low risk solution-oriented approach to addressing complex issues, focusing on the perspectives and collaboration of those directly affected by the problems. This ensures that the solutions and innovations address the genuine needs, goals, and challenges of the people they are intended to serve, rather than assumptions.
The principles of Human-Centered Design are universally applicable, having been employed to tackle intricate business challenges for innovative commercial brands as well as social issues addressed by NGOs and government agencies. Through iterative prototyping and testing, ideas are developed, refined, and optimized to achieve effective outcomes.
Customer journey maps and service blue prints are essential instruments in the Human-Centered Design toolkit, offering organizations a detailed perspective on the entire experience of those they serve. These tools enable organizations to allocate their limited resources effectively, focusing on what matters most to those they serve while aligning with financial and institutional goals. By providing a comprehensive view of the user experience, they reveal opportunities for enhancing or differentiating their interactions, and driving innovation.
Introductory Workshops For Executives and Functional Leaders
- How To Lead A Human Centered Organization
- Service Design (Blueprinting) for Executives
- Design Research Introduction For Executives
You may know that human-centered design (HCD), customer journey maps, and service blueprinting are effective tools for tackling complex human experiences. However, you might be unsure how these methods differ from or integrate with your existing tools, or what it means to create human-centered solutions.
Our workshops offer hands-on experience with these techniques, enabling you to explore their potential in various scenarios, including:
- Establishing or optimizing an innovation hub
- Reevaluating or transforming your business model
- Designing the customer lifecycle for new products or services
- Prioritizing customer centricity and enhancing customer experience
- Breaking down silos to foster collaboration
- Cultivating innovation and creative thinking
Introductory Workshops For Functional Teams
- Introduction to Human Centered Design
- Introduction to Human Centered Organization
- Introduction To Service Design (Blueprinting)
- Introduction to Design Research
As a member of a functional team, you may be familiar with human-centered design (HCD), customer journey maps, and service blueprinting as effective strategies for understanding and addressing complex human challenges. If you're looking to establish a foundational understanding of these methods and apply them to your initiatives, our workshops can enhance your skills for projects that involve:
- Designing or improving customer and employee experiences to achieve organizational goals
- Leading or contributing to innovation initiatives
- Transforming your organization’s business model
- Breaking down silos to foster collaborative problem-solving
- Crafting the customer experience for new products or services
- Developing essential creative problem-solving skills for your daily work.
Capacity Building Workshops For Functional Teams
- Design Research
- Problem and Opportunity Framing
- Service Design (Blueprinting)
- Prototyping and Testing
In the short term, you aim to harness human-centered and design-centric tools and methods to achieve your customer and user strategies, innovation goals, and business objectives. If you have a specific initiative in mind, we will assist you in charting a path forward for this project.
Your long-term vision is to embed these principles into your organization’s culture of problem-solving and collaboration, fundamentally transforming how you address challenges and create products and services.
