We deliver customized solutions that meet the unique objectives of each of our clients from discovery to strategy to execution, as well as capacity building, so that our clients can learn our tools and techniques to develop and implement strategies, independently.
I. Discovery and Analysis
We employ qualitative empathy research methods as well as quantitative analysis to assess customer, employee and organization leadership expectations, needs, wants, motivations, and barriers to achieving organizational objectives. The evidenced based findings and insights from the research will serve as input for creating solutions to employee, customer and leadership challenges as well as business strategy roadmaps.
II. Strategy
Our strategy roadmaps could include any combination of customer experience design, employee experience design, new approaches to organizational leadership that foster a human centric mindset across the organization, technology integration and enablement plans, and data architecture, insights and analytics. The strategy roadmaps span immediate changes to how business is done to long term investments.
III. Execution
If requested, we will lead and execute the proposed strategies. The execution plans will be driven from well-documented deployment ‘playbooks’ that include all or some combination of:
IV. Capacity Building
Our ethos requires us to teach our clients what we do so that over time they become a self-driven human centered organization. Human centricity is a culture and it requires all involved in the organization to lead or conduct business with humans and impacts on them at the center of their decisions, every single day. As such, in addition to working side by side with our clients in creating solutions for their challenges, we offer interactive and cross-functional workshops in human centered design that are customized to their specific needs. Our workshops are offered in two formats:
I. Discovery and Analysis
We employ qualitative empathy research methods as well as quantitative analysis to assess customer, employee and organization leadership expectations, needs, wants, motivations, and barriers to achieving organizational objectives. The evidenced based findings and insights from the research will serve as input for creating solutions to employee, customer and leadership challenges as well as business strategy roadmaps.
II. Strategy
Our strategy roadmaps could include any combination of customer experience design, employee experience design, new approaches to organizational leadership that foster a human centric mindset across the organization, technology integration and enablement plans, and data architecture, insights and analytics. The strategy roadmaps span immediate changes to how business is done to long term investments.
III. Execution
If requested, we will lead and execute the proposed strategies. The execution plans will be driven from well-documented deployment ‘playbooks’ that include all or some combination of:
- Implementation project plans
- Contingency plans
- Organizational change management and readiness strategies
IV. Capacity Building
Our ethos requires us to teach our clients what we do so that over time they become a self-driven human centered organization. Human centricity is a culture and it requires all involved in the organization to lead or conduct business with humans and impacts on them at the center of their decisions, every single day. As such, in addition to working side by side with our clients in creating solutions for their challenges, we offer interactive and cross-functional workshops in human centered design that are customized to their specific needs. Our workshops are offered in two formats:
- Single or multi client workshop using Tangerine Lab’s demonstrative use case to demonstrate tools and methodology.
- Single client workshop using a real-life challenge of the client.