Our Services
By applying the design thinking process, we take on your complex challenges. In collaboration with you and your stakeholders, we reframe those challenges as clear actionable problem statements; we identify opportunities and solutions that can be prototyped and tested for impact against the needs of those you serve. Our solutions are customized to meet your unique objectives, from discovery to strategy to execution, as well as capacity building.
I. Discovery and Analysis
We employ qualitative and quantitative research methods to assess customer, employee and organization leadership expectations, needs, wants, motivations, and barriers to achieving organizational objectives. The evidenced based findings and insights from the research will serve as input for creating solutions and strategy roadmaps.
II. Strategy
We create solution and strategy roadmaps which could include any combination of customer experience design, employee experience design, new approaches to organizational leadership that foster a human centric culture across the organization, technology integration and enablement plans, and data architecture, insights and analytics. The strategy roadmaps span immediate to long term investments and outcomes.
III. Execution
We can lead or support your execution of the strategy roadmap, from business case development to execution management and impact assessment.
IV. Capacity Building
Our ethos requires us to teach our clients what we do so that over time they become a self-driven human centered organization. Human centricity is a culture and it requires all those involved in the organization to lead or conduct business with human impacts at the center of their decisions, every single day. As such, in addition to working side by side with you in creating solutions for your organizational challenges, we offer interactive and cross-functional workshops in human centered design that are customized to your specific needs. We help you build your in-house capabilities in design thinking process, human centered design mindsets and service design so that you can solve your own complex challenges, create new products and services, design customer and experience strategies and transform your innovation culture.
Our workshops for design thinking, human centered design and service design are all customized for your specific needs and organizational roles.
V. Digital Transformation Strategy And Roadmapping
We are passionate about emerging and legacy customer technologies such as social technologies, e-commerce, mobility, location, virtual and augmented reality, fintech, enterprise and social CRM, and marketing automation and how they are fundamentally changing relationships between individuals and organizations. We bring a robust and successful record of user-centered methodologies for selection and integration of new technologies that enable the intended human experiences. We will work with our clients to demystify the benefits of these technologies by identifying the ones most aligned with their strategic objectives, desired business results, corporate culture, and last but not least, customer needs.
For additional information please refer to Our Workshops page or contact us here.
I. Discovery and Analysis
We employ qualitative and quantitative research methods to assess customer, employee and organization leadership expectations, needs, wants, motivations, and barriers to achieving organizational objectives. The evidenced based findings and insights from the research will serve as input for creating solutions and strategy roadmaps.
II. Strategy
We create solution and strategy roadmaps which could include any combination of customer experience design, employee experience design, new approaches to organizational leadership that foster a human centric culture across the organization, technology integration and enablement plans, and data architecture, insights and analytics. The strategy roadmaps span immediate to long term investments and outcomes.
III. Execution
We can lead or support your execution of the strategy roadmap, from business case development to execution management and impact assessment.
IV. Capacity Building
Our ethos requires us to teach our clients what we do so that over time they become a self-driven human centered organization. Human centricity is a culture and it requires all those involved in the organization to lead or conduct business with human impacts at the center of their decisions, every single day. As such, in addition to working side by side with you in creating solutions for your organizational challenges, we offer interactive and cross-functional workshops in human centered design that are customized to your specific needs. We help you build your in-house capabilities in design thinking process, human centered design mindsets and service design so that you can solve your own complex challenges, create new products and services, design customer and experience strategies and transform your innovation culture.
Our workshops for design thinking, human centered design and service design are all customized for your specific needs and organizational roles.
V. Digital Transformation Strategy And Roadmapping
We are passionate about emerging and legacy customer technologies such as social technologies, e-commerce, mobility, location, virtual and augmented reality, fintech, enterprise and social CRM, and marketing automation and how they are fundamentally changing relationships between individuals and organizations. We bring a robust and successful record of user-centered methodologies for selection and integration of new technologies that enable the intended human experiences. We will work with our clients to demystify the benefits of these technologies by identifying the ones most aligned with their strategic objectives, desired business results, corporate culture, and last but not least, customer needs.
For additional information please refer to Our Workshops page or contact us here.